Legal
Terms & Conditions
Introduction
These Terms & Conditions govern your use of this website and any enquiries, consultations, orders, bespoke commissions, or services provided through it.
By accessing this website or placing an enquiry, you agree to these Terms & Conditions.
Website Use
This website is intended to provide information about our collections, bespoke services, and client support.
You agree to use the website lawfully and not to interfere with its operation, security, or content.
Products
Every handcrafted lacquer memorial is individually created using traditional craftsmanship and carefully selected materials.
Because each piece is handmade, slight variations in color, texture, grain, and finish may naturally occur and are considered part of the character of the work.
Product photographs are provided for reference and may vary slightly depending on lighting, display settings, and handcrafted finishes.
Bespoke Commissions
Bespoke commissions are created specifically for each client.
Before production begins, the design, materials, dimensions, pricing, production schedule, and customization details will be confirmed.
Once production has started, changes or cancellations may not always be possible.
Pricing
Prices may vary depending on:
- Product selection
- Dimensions
- Materials
- Craftsmanship
- Personalization
- Shipping destination
Final pricing will always be confirmed before production begins.
Payment
Orders are confirmed only after payment has been successfully received and verified.
For bespoke commissions, a deposit may be required before production begins.
Accepted payment methods may vary depending on your location.
Shipping
International shipping is available to many countries and regions.
Shipping methods, delivery times, customs procedures, and local regulations vary according to destination.
Estimated delivery times are provided as guidance only.
Returns
Please refer to our Returns & Refund Policy for detailed information regarding returns, cancellations, and refunds.
Because bespoke commissions are individually created, personalized works are generally not eligible for return unless they arrive damaged or contain a verified manufacturing defect.
Intellectual Property
All content on this website, including text, photographs, artwork, designs, graphics, logos, and other materials, is protected by intellectual property laws.
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
Limitation of Liability
While every effort is made to ensure that the information on this website is accurate and up to date, we cannot guarantee that all content will always be free from errors or interruptions.
To the fullest extent permitted by applicable law, this website shall not be liable for indirect or consequential losses arising from the use of the website or its services.
Changes to These Terms
These Terms & Conditions may be updated from time to time.
The latest version will always be published on this page.
Contact
If you have any questions regarding these Terms & Conditions, please contact us through our Contact page.